WowPlay96 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

This Privacy Policy is issued by wowplay96 ("we", "our platform") operating at wowplay96.best. This document explains how we collect, process, store, and protect the personal information you provide to us when using the wowplay96 platform.

We understand how important privacy is to users in Malaysia. Many of you think twice before sharing personal information online, and that is a sensible approach. That is why wowplay96 takes this commitment seriously — we do not simply state "we protect your privacy" in this document; we back it up through technical systems, operational procedures, and ongoing staff training.

This Privacy Policy applies to all users of the wowplay96 platform regardless of how you access it — whether via a web browser on a laptop, an iOS or Android smartphone, or any other device. It covers all services we offer, including slots, Live Casino, Sports Betting, e-sports, virtual sports, jackpots, and all account features.

Wowplay96 collects two main categories of information: information you provide directly, and information collected automatically as you use the platform.

Information You Provide Directly:

• Registration Information: Full name, Malaysian mobile number, password, and date of birth provided when registering a wowplay96 account
• Identity Verification (KYC) Information: A copy of your MyKad or valid identification document, a selfie for facial verification, and proof of current address (if required)
• Financial Information: Details of the payment methods you use — your Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow account numbers, or your FPX Maybank2u and CIMB Clicks details
• Communications: Any messages, complaints, or enquiries you send to the wowplay96 support team via live chat or email

Automatically Collected Information:

• Usage Data: Games played, total wagers, wins and losses, session duration, and complete transaction records
• Device Information: Device type, operating system, web browser, screen resolution, and unique device identifier
• Location Data: IP address used to determine country of origin (not precise location) for security and legal compliance purposes
• Cookie Data: Platform preferences, login session status, and anonymised usage analytics

Wowplay96 uses the information collected for legitimate and necessary purposes to operate the platform effectively. We do not use your data for anything unrelated to the services we offer.

For marketing communications specifically — wowplay96 will only send you promotional information if you have given your consent at registration or through your account settings. You may opt out of marketing communications at any time with no effect on your account.

Wowplay96 processes your personal data on valid legal grounds under Personal Data Protection Act 2010 (PDPA) Malaysia. There are several bases we rely on depending on the type of processing:

• Contractual Agreement: Processing necessary to deliver the services you have requested — such as processing deposits, processing winnings, and managing your account
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement — where wowplay96's legitimate interests do not override your rights and freedoms
• Legal Obligation: Processing required to comply with applicable Malaysian laws, including anti-money laundering reporting obligations
• Consent: For certain processing activities such as the use of optional cookies and marketing communications — where we obtain your explicit consent beforehand

Where the processing of certain data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

Wowplay96 does not sell, rent, or commercialise members' personal data to any third party. However, in the course of operating the platform, we may need to share necessary data with a limited range of third-party categories as follows:

• Payment Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX partner banks (Maybank, CIMB) — solely for processing the financial transactions you request
• Game Providers: Pragmatic Play, PG Soft, Microgaming, Evolution Gaming, and others — only the data required to enable you to play their games
• Technical Service Providers: Hosting providers, cybersecurity services, and analytics tools — all subject to strict data protection agreements
• Authority: Malaysian law enforcement agencies or regulatory bodies where required by law or a valid court order

Wowplay96 invests heavily in security infrastructure to ensure your personal data remains protected at all times. The following are the technical and organisational security measures we have put in place:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and wowplay96's servers is encrypted using the highest industry standards — the same level of encryption used by Malaysia's leading banks.
• Data-at-Rest Encryption: Sensitive personal data stored in our databases is also encrypted — meaning that even if someone were to gain unauthorised access to the database, the data would be unreadable.
• Two-Factor Authentication (2FA): wowplay96's internal systems require multi-factor authentication for staff accessing member data. We also encourage members to enable 2FA on their accounts.
• Continuous Threat Monitoring: Our security systems monitor for suspicious activity 24 hours a day. Any unauthorised access attempts are automatically detected and blocked.
• Regular Security Audits: wowplay96 conducts regular independent penetration testing and security audits to identify and address vulnerabilities before they can be exploited
• Staff Training: All wowplay96 staff with access to member data undergo regular privacy and security training

While wowplay96 takes all reasonable precautions, no security system can be guaranteed 100% secure against every threat. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

Wowplay96 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required under applicable Malaysian law.

Once the designated retention period has elapsed, data will be securely deleted or anonymised in a form that can no longer be linked to you. If you request account closure, we will process your data deletion request within the timeframe prescribed by law, taking into account any applicable data retention obligations.

Wowplay96 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies (Required): Required for core platform functionality — login sessions, security, and language preferences. These cookies cannot be disabled without affecting how the platform works
• Performance Cookies: Helps us understand how members use the platform — which pages are visited most, time spent, and navigation flow. This data is collected anonymously
• Preference Cookies: Saving your personal settings such as preferred betting limits, favourite games, and display preferences for your convenience

You can manage your cookie settings through your web browser. Most browsers allow you to view, delete, and block cookies. However, disabling essential cookies may affect the functionality of the wowplay96 platform. For guidance on managing cookies in popular browsers, please refer to your browser's official documentation.

Under Malaysia's Personal Data Protection Act 2010 and data protection best practices, you have the following rights regarding your personal data held by wowplay96:

• Right of Access: You may request a copy of the personal data we hold about you. Such requests will be processed within 14 business days
• Right of Rectification: If any of your personal data is inaccurate or out of date, you have the right to request that we correct it promptly
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to any legal retention obligations that remain applicable
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances — for example, if you dispute the accuracy of the data
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, please contact us through the following channels:

• 24/7 live chat on the wowplay96 platform
• Email us at support@wowplay96.best with the subject line "Privacy Rights Request"

Wowplay96 will verify your identity before processing any personal data requests to protect the security of your account. We will respond within 14 business days from the date a complete request is received.

The wowplay96 platform is strictly for individuals aged 18 and above only. We do not knowingly collect, store, or process the personal data of individuals under the age of 18.

Wowplay96 takes several steps to prevent access by underage individuals:

• Date of birth verification during account registration
• Identity verification process (KYC) requiring valid identification documents for users aged 18+
• Continuous monitoring for indicators of underage usage

If we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians concerned about their child's use of this platform are welcome to contact us at support@wowplay96.best for assistance.

Wowplay96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or changes to the services we offer.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the wowplay96 platform homepage for a minimum period of 30 days
• Send email or SMS notifications to registered members where changes are material and affect member rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the wowplay96 platform following any changes will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wowplay96, we encourage you to reach out to us. Our team is available to assist you at any time.

Contact Channels:

• Live Chat: Available 24/7 on the wowplay96 platform — the fastest way to get a response
• Email: support@wowplay96.best — use the subject line "Privacy Inquiry" to help us respond faster

For formal privacy complaints, you also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) if you believe your privacy rights have been violated and the matter cannot be resolved directly through wowplay96.